CIS-ITSM ACTUAL EXAMS & CIS-ITSM CUSTOMIZABLE EXAM MODE

CIS-ITSM Actual Exams & CIS-ITSM Customizable Exam Mode

CIS-ITSM Actual Exams & CIS-ITSM Customizable Exam Mode

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Tags: CIS-ITSM Actual Exams, CIS-ITSM Customizable Exam Mode, CIS-ITSM Exam Sample, CIS-ITSM Latest Exam Registration, Exam CIS-ITSM Cram

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CIS-ITSM Customizable Exam Mode - CIS-ITSM Exam Sample

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ServiceNow is a cloud-based platform that provides IT service management, IT operations management, and IT business management solutions to organizations worldwide. With ServiceNow, businesses can automate their workflows, reduce costs, and improve the user experience for their customers and employees. To help businesses optimize their ServiceNow implementation, the company offers a certification program for IT professionals called the Certified Implementation Specialist - IT Service Management (CIS-ITSM) certification.

ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q33-Q38):

NEW QUESTION # 33
What is the purpose of "Cascade Variables" checkbox in order guide?

  • A. If checked, it applies the same formatting used for order guide variables to all catalog items added to it.
  • B. If checked, it automatically adds variables to all catalog items in an order guide with the same variable names in the order guide.
  • C. If checked, it auto-populates catalog item variables with names similar to order guide variables.
  • D. If checked, it prevents duplication of variable names in catalog items added to order guide.

Answer: C


NEW QUESTION # 34
Which of the following tables does the change_request_sla database view join? (Choose all that apply.)

  • A. change_sla
  • B. task_sla
  • C. change_task
  • D. change_request
  • E. metric_instance

Answer: B,D

Explanation:
Explanation/Reference:


NEW QUESTION # 35
Which of the following users has the permission to reopen an incident?

  • A. Itil Admin
  • B. Incident Manager
  • C. None of the listed answers
  • D. Incident caller
  • E. Itil User

Answer: D

Explanation:
Only the incident opener can reopen it.


NEW QUESTION # 36
Which of the following DOES NOT describe the purpose of CMDB?

  • A. Centrally managed and controlled 'system of record'
  • B. Repository to store IT Service infrastructure components and relationships
  • C. Critical analysis and decision-making tool to support impact analysis
  • D. Inventory of IT assets in stock and available to Users

Answer: D

Explanation:
Explanation
The Configuration Management Database (CMDB) is a centrally-managed and controlled system of record for all IT service infrastructure components and t heir relationships. It is used by all IT Service Management applications as a critica l analysis and decision-making support tool.
* Identifying the respective support and approval groups.
* Identifying the business criticality of affected Cls to aid in prioritizat ion and escalation.
* Identifying potential upstream or downstream impacts.


NEW QUESTION # 37
In Incident Management , which of the following States are considered Active?

  • A. New, In Progress, On Hold, Resolved, Closed, Cancelled
  • B. New, In Progress, On Hold
  • C. New, In Progress, Resolved
  • D. New, In Progress, On Hold, Resolved

Answer: D


NEW QUESTION # 38
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